Position located in Benton, AR


Position located in Benton, AR

Join the McCauley Team as a Customer Care & Response Representative

Compensation: Beginning Annual Salary Base: $20K

Please, no phone calls about this job! We are only accepting resumes through email or our website.

As an active McCauley Services team member in our call center, you would be responsible for delivering quality customer care to our thousands of Arkansas customers through multiple phone lines, email and some face-to-face contact - using your clear and upbeat communication style to build trust, increase customer retention and put customers at ease. Similarly, this role provides customer service and support to our field technicians, using teamwork and communication to achieve company goals.

Our aggressive training program introduces our positive, accountable office culture, basic seasonal pest trends and behaviors, our software database for data entry and processing, basic sales training on pricing and understanding our variety of services.

At McCauley Services, a successful team member multi-tasks well, learns quickly and thrives in a fast paced environment. This role requires organization, teamwork and the ability to work independently. It is important to be technically savvy with knowledge of smart phones and computers since McCauley Services uses handhelds and up-to-date technology and software to keep our workforce efficient.

Our best representatives have taken their employment at McCauley Services as an opportunity to flex their minds and grow professionally. Below are some quotes from team members who have been successful in this role:

“I feel my greatest contribution has been my efforts towards efficiency. I try to identify processes that could be improved, whether it’s reporting or routing. It’s also been one of my biggest pleasures at this job.”

“McCauley Services is a great place to work because thinking is definitely welcomed, if not demanded. You have to really be dedicated to being a part of the company. They are family oriented and offer a chance to grow professionally and personally.”

“Working in the pest management industry you’re always learning something new and exciting. Our great, family-oriented atmosphere is enjoyable to work in every day.”

McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 25 years we have earned our reputation for our superior service and intelligent approach to pest management.

Learn more about McCauley Services and the services we provide by clicking here.

Basic Responsibilities include:

  • Answer incoming sales inquiries
  • Capture customer details and explains company’s products and services
  • Schedule sales and service appointments
  • Provide friendly, knowledgeable and prompt support for internal and external customers
  • Enter and update customer information into company data base
  • Work to improve systems and processes to make call center more effective and efficient
  • Coordinate projects and goals with other call center team members

Behavioral Musts for success:

  • Confidence and self-motivation
  • Strong communication skills and the ability to interact with customers on the phone
  • Attention to detail and concern for doing things right the first time
  • Desire to work as part of a team and to provide back up for team members
  • Concern for helping people and aptitude for making people feel important and valued
  • Ability to prioritize competing responsibilities according to urgency and importance
  • Experience using MS windows and common business software
  • Skill in learning and applying new software